The Petitions, Complaints, Claims and Suggestions System (PQRS) is a tool that allows us to know your concerns and manifestations, giving us the opportunity to strengthen our service and continue on the road to operational excellence.

SUGGESTION: It is a proposal submitted by a user to influence the improvement of a process of the company whose object is related to the provision of the service. 

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PETITION: It is an action through which the user, in a respectful manner, requests from the company any information related to the provision of the service. 

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COMPLAINT: It is the expression or manifestation that the user makes to the company for the dissatisfaction generated by the provision of our services. 

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CLAIM: It is the opposition or disagreement presented by the user, in order for the company to review and evaluate an action related to the provision of the service in economic terms.