Hyperautomation
Automating onboarding through a single integration is crucial to strengthening long-term trusted relationships with customers and suppliers. Anteia offers a unique solution that combines identity verification, digital identity creation, forms, contracts, promissory notes, electronic signature, authenticated attachments and a decision engine for efficient and secure end-to-end automation of the onboarding process. This contributes to improved satisfaction and loyalty to the company.
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Terminology
Algorithms. A set of rules and procedures followed to perform a computation or solve a problem.
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Data analysis. Process of interpreting data with the objective of obtaining useful information and concluding patterns and trends.
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Automatic learning. Process by which an artificial intelligence system learns and improves its behavior without explicit human intervention.
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Automation. Process by which repetitive and tedious tasks are performed through the use of technologies and tools.
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Business process automation. Use of automation and robotics technologies to automate business processes, increasing efficiency and effectiveness.
Big Data. Extremely large and complex data set that requires specialized technologies and tools to be processed and analyzed.
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Blockchain. Distributed digital registry that uses cryptography to ensure the integrity and confidentiality of stored information. Records are immutable and replicated across multiple nodes, making them resistant to tampering and forgery.
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Business Process Management (BPM). Systematic approach to the continuous improvement of business processes with the objective of increasing efficiency, effectiveness and agility. It includes the identification, modeling, monitoring and optimization of an organization's key processes, using specific technologies and methodologies to achieve greater efficiency and continuous improvement.
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Chatbot. Artificial intelligence program designed to interact with users through conversations in a chat interface.
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Cybersecurity Mesh. An approach to cybersecurity that seeks to protect all connected devices and systems on a network by applying security measures at each connection point. It is a holistic strategy to ensure information security and prevent cyber attacks.
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Data Fabric. Data architecture that enables the integration, management and secure access to large amounts of information in real time, regardless of its location and format, to aid decision making and data analysis.
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Decision Management. An approach that enables companies to make decisions based on data and analytics. Decision Management uses technologies such as machine learning, big data and decision models to help companies make informed and efficient decisions.
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Intelligent Document Reading. A technology that enables computers to analyze and extract information from documents, such as forms, invoices and other text documents. Intelligent Document Reading uses optical character recognition and machine-learning techniques to automate information extraction.
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Intelligent Personal Assistant (IPA). Software that helps users with everyday tasks and processes by interacting with voice or text commands. Intelligent Personal Assistant can answer questions, provide recommendations and perform tasks on the user's behalf.
Hyper-automation. The next level of automation in which advanced technologies, such as artificial intelligence and robotics, are combined to automate complex processes and increase efficiency and effectiveness.
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HyperFlow. A proprietary process hyper-automation system that allows the creation of complete flows for the processes required, as well as facilitating the exchange of data with third-party systems and connecting different services to automate a very wide range of processes.
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Artificial intelligence. Field of computer science that focuses on the creation of computer systems that mimic human intelligence and can perform tasks that normally require human intelligence.
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Machine-learning. Machine learning technique in which an artificial intelligence system learns from data and uses that knowledge to perform tasks without being specifically programmed to do so.
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Neural Networks. Advanced form of machine learning that is based on the structure and functioning of neural networks in the human brain. Neural networks are used to solve complex problems such as image classification, pattern recognition and time series prediction.
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Optical Character Recognition (OCR). Technology that enables the digitization and automatic processing of text written on images or scanned documents. OCR uses character recognition algorithms to identify and convert text into editable digital format.
Intelligent Document Processing (IDP). Cloud solution that allows companies to process and extract valuable information from their documents, including scanned images, forms, invoices, contracts, among others.
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Natural language processing. Ability of an artificial intelligence system to understand and respond to written and spoken information in a natural language.
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Robotic Process Automation (RPA). Process automation technology that enables the automation of manual, repetitive and tedious tasks. RPA uses virtual robots to automate tasks and business processes, enabling greater efficiency and cost reduction.
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SHA-256. A cryptographic digest algorithm used to generate a unique and secure fingerprint of a block of input data. It is considered one of the most secure and widely used hash functions in use today. The output of the SHA-256 algorithm is a 256-bit string or 64 hexadecimal characters. The irreversible nature of the hash function means that it is not possible to "decrypt" the hash value to recover the original data, providing a reliable way to verify data integrity.
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Smart Data. Data that has been processed and analyzed to extract valuable and relevant information for business decision making. Smart data combines speed, scalability and accuracy to provide a more complete and detailed view of data.
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Visual Computing. An interdisciplinary branch of computer science that focuses on the development of techniques and technologies for information processing and visualization. It includes areas such as computer graphics, virtual and augmented reality, data visualization and computational perception.
Hyperautomation
Hyper-automation is the combination and synchronization of a series of exponential technologies that aim to automate end-to-end processes.
In Anteia it is the orchestration of:
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Business Process Management.
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Intelligent Personal Assistant.
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Cognitive Engine.
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Cybersecurity Mesh.
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Data Fabric.
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Hyper-Flow.
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Intelligent Document Reading.
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Intelligent Document Processing.
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Machine Learning.
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Visual Computing.
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Optical Character Recognition.
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Neural Networks.
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Smart Data.
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Integration Platform as a Service.
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Process Mining.
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Robotic Process Automation.
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Decision engine.
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The synchronization of these technologies automates tasks, flows, data intelligence, scalability, adaptability and integrations. They accelerate business process transformation at the speed in which algorithms grow.
Services
Verified Attachments. Enables you to attach identity documents, diplomas, invoices, certificates, tax returns or any other document and validate their authenticity through visual computing. It converts unstructured documents into structured ones to automate the capture of large-scale procurement data, increase operational efficiency, improve customer experience and support decision making, providing speed and security to processes.
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Electronic signature. A process that allows a person to identify themselves and confirm approval of a data message or document using OTP (One Time Password) methods and biometric data. These methods combine unique information, such as fingerprints or facial recognition, to verify the signer's identity and ensure that the data message is authentic. Electronic signatures facilitate the distribution and legal validation of documents and data messages in a digital format.
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Intelligent forms. Digital forms that are self-managed thanks to public and private sources of information, Optical Character Recognition (OCR), Intelligent character recognition (ICR) and other forms or documents from the same user. The authenticity of information is verified, updated and monitored through compliance alerts, dates and inconsistencies.
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Digital Identity. Identity verification, through the verification and confirmation of the data and information provided by a person, for the proper creation of the person's digital identity, for which data is captured and anonymized or pseudonymized, to minimize the risk of identity theft and facilitate its use in future events such as management of forms, contracts or electronic signatures, which allows streamlining processes and ensure the security of information.
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Decision engine. Executes automated decisions based on personalized rules as a set of processes. Uses artificial intelligence and analytics to learn and redefine decisions, feeds from the matrix provided by each client and their level of risk to replicate an analyst's decision making.
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Dematerialized promissory notes. These are electronic transferable documents that have the capacity to incorporate in themselves property rights that will enjoy portability and transferability within the framework of commercial relations. This service facilitates agile, efficient, risk-free processes with high levels of security in digital environments for the management of credits and their guarantees.
Discover affiliation processes
10X faster to bring into production
5X more secure
Cognitive Engine
An orchestrator of exponential technologies, master algorithms and architectures that combines and uses different advanced techniques to simulate human cognitive capabilities, providing a complete solution for a variety of problems and constantly improving thanks to exponential technologies.
These techniques include machine learning, artificial intelligence, natural language processing, image recognition and data analysis. Integrates these technologies to provide a complete link process automation solution. It uses machine learning techniques to analyze large amounts of data and make automated decisions, while employing natural language processing to interact with users in a natural way.
Benefits
5X more secure. It integrates a robust cybersecurity model, 7x24x365 compliance service, information inconsistency detection, multifactor identity verification, document authenticity verification and pseudonymization of personal information.
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Data Quality. Multiple sources and visual computing analyze the veracity of the information provided by the user. 7X24X365 monitoring of user information contained in documents. Alerts for new risks.
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Collaboration. Different technologies are integrated in multiple operations, procedures and legacy systems. Giving better access to data and allowing collaborative work.
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Data consistency. Different automation tools are brought together on a single platform, rather than performing uncoordinated tasks with different disconnected tools.
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Reliability. Manual tasks have a higher risk of being executed incorrectly due to the possibility of human error. Individual automation tools can also have errors due to the complexity of their operation. Hyper-automation combines all these automation tools to achieve perfect coordination and always produce the same result from the same input, thus reducing the margin of error in the process.
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Decisions. Identifying patterns from data and extracting useful information can help decide on new and/or better processes, services and products.
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Available 24/7. Hyper-automation capabilities provide on-demand services at any time, ensuring the continuity and sustainability of automated processes.
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Efficiency. Links different automated tasks, which helps avoid significant delays or bottlenecks in daily operations.
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Eliminates friction. Ease, transparency and immediacy for the user leverage increased engagement and sales through a seamless and agile user experience.
Scalability. Once the first process is automated, scaling can be done instantly and indefinitely with virtually zero incremental cost.
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Operational excellence. Delivering results faster, cheaper and safer.
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User experience. Stressful onboarding and sales processes are transformed into a seamless conversational experience that generates trust, learning and fewer end-user errors. Human Machine Interaction, Conversational UX and an Intelligent Personal Assistant achieve these goals.
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Flexibility. Thanks to a wide range of integration possibilities and highly configurable services, you can automate processes tailored to meet your specific needs.
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Speed to production. Banks that today can grant loans in less than 1 hour took between 3 and 5 years in technical implementations. With Anteia this process can take hours. 1 single contract, 1 single integration, 1 single supplier.
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Productivity. Frees employees from repetitive and redundant tasks. Allows them to concentrate on other tasks that generate differentiation, added value and revenue.
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Profitability. Reliable tools that complement each other produce better results, which impact ROI.
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Always up to date. Customers connected to the latest version of the software without having to lift a finger to benefit from updates. It's giving them the possibility of fast access to innovation.
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Transparency. Allows standardization of operations, without compromising the maintenance of all records related to the different stages of the business processes. Strengthens the operation for audits.
Frequently Asked Questions (FAQs)
What are the tasks that can be automated?
We are focused on end-to-end automation of onboarding, registration or affiliation processes. Services such as verifying identity, managing forms, contracts, decision making and signatures.
In which countries do you have coverage?
Ecuador, Colombia, Costa Rica, Panama and Peru.
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What data is necessary to automate the process and how can it be collected and stored?
The data of any onboarding process. In order to set up a flow that allows registrations to your business, you must have information about the process, flow, such as the type of document to analyze, the form to set up, which documents must be signed, in cases of loans or credit cards, the need for promissory notes. The information gathered in a hyper-automation process is collected in different ways, from capturing identity documents, information from public and private sources and information filled in by the user. It is stored securely in the cloud or on servers associated with the client.
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What technologies do we use to automate tasks?
Business Process Management, Cybersecurity Mesh, Data Fabric, Visual Computing, Optical Character Recognition, Neural Networks, Smart Data, Platforms, Hyper-Flow, Integration Platform as a Service, Process Mining, Machine Learning, Robotic Process Automation, Intelligent Personal Assistant and Decision Engine.
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How can you measure and monitor the results of automation to ensure that you are meeting your objectives?
We provide analytics and monitoring tools in our Backoffice, which allow you to review alerts, amount of time, number of successful or failed verifications, and many others that allow you to validate that the established goals can be met or if the strategy should be modified.
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How can automation be scaled to cover more tasks and processes in the future?
Anteia identifies critical processes with high potential for improvement with automation. The integration of different automation technologies, such as machine learning, help expand the scope of onboarding automation. Constant evaluation of automated processes and tasks allows us to identify additional areas that can be automated. Collaboration and communication with our customers is critical for successful implementation and continued expansion of hyper-automation.
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How can you ensure safety and compliance by automating the process?
We assess risks, plan and design securely, establish rigorous access controls, monitor continuously, regularly update security measures, and have a legal team that enables us to apply the necessary rules and regulations for each country.
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How are employees trained?
Through a new technology adoption program, we ensure that employees are trained and prepared to work with Anteia's tools, services and solutions. We ensure that the work process is effectively modified and adapted to take full advantage of automation and achieve a successful transition.
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How can you ensure that automation does not negatively impact customer experience or business performance?
We implement a rigorous approach to quality that includes constant process evaluation and customer feedback, as well as the integration of artificial intelligence and machine learning technologies to continuously improve the efficiency and effectiveness of our automated processes. In addition, we provide employee training and work closely with customers to adapt their work processes to maximize benefits and achieve great results.
How do you ensure flexibility and adaptability to accommodate process or business changes?
We provide scalable and adaptable solutions that allow you to adjust automated processes according to changing business needs. We work closely with our customers to understand their business objectives and provide customized solutions that fit their needs.
How do you ensure data integrity and guarantee data privacy and security?
We do this through a robust cybersecurity model that executes rigorous security measures, processes, data encryption, user authentication, access control, monitoring and logging, and data backup and recovery.
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Backoffice
Platform for administration and monitoring of services, users and data. On it you can observe the behavior of each service, data access, flow configuration and visualization of all the processes carried out on the platform. The Backoffice is divided into several sections related to each of the services or configurations that can be performed on the Hyperautomation.
User and role administration. This is an important feature provided in the platform to ensure the security of sensitive data and control access to certain privileged functions. The client has access to a user and role administration section where they can create, edit, delete and suspend users. This is managed by an administrator who has the ability to configure roles by services, flows and create custom roles to limit access to information and ensure proper management of users and permissions.
Alerts. Service that collects in an organized manner the alerts that can be generated by each of the described services. This allows a validation of the status of the entire platform and its alerts at a glance, making decisions on those alerts and their related logs.
CoreId (Identity verification service). It can verify the information captured from the digital identity, as well as the information processed from the verification matrix, which indicates, based on certain parameters, if the person is who they claim to be and if they meet the conditions proposed by the client. It also allows for manual verification if necessary.
Hyperflow (Hyper-automated flow management service). Allows to manage a flow made by a user, which can have the combination of any of the previously named services. It provides information on the status, steps and information collected by the flow. It is the logical combination of all the services on which the client can make decisions with the information ready at a glance, and with decision tools or execution of different actions that can happen on a flow.
Electronic Signature. In this section it is possible to manage signed documents, identify the signers and their authentication methods, as well as download the signed document and its certificate.
Magic Forms (Intelligent self-managed forms service). In this section you can examine the information collected in the forms filled out by users, allowing you to generate a PDF with this information to have a thorough document management.
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Promissory notes. This service facilitates agile, efficient, risk-free processes with high levels of security in digital environments for the management of credits, loans and their guarantees; since it makes possible the subscription of promissory notes by means of data messages or electronic tools, which allow (1) the verification of the creditor's identity, (2) to examine the information contained in the document, (3) the conservation of the document generated, sent or received that allows to demonstrate its integrity (4) allows to determine the origin, the destination of the message, date and time in which the message was sent or received or the document was produced.
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